SysAid: is the management

and services system of IT

specifically, such as tracking tasks , evaluation of the service , inadequate IT resources surveillance as detailed below

• Dialing out to pursue a career in Incident, Change and a Request Management certified ITIL V3
• Remote access to tackle the problem on the User’s screen by choosing a user’s computer on the screen of SysAid
• IT assets effective management system which will be able to investigate that how many networks are active in each apparatus, identify the sort and amount of Hardware and Software comparing to the number of licenses exist
• SLA (Service Level Agreement) when user makes an agreement about the importance of IT services and the deadline to complete IT within the stipulated time. And, when SR is made in these conditions, SysAid will start the timer and send E-mail reminder to IT executives to provide the support immediately before SLA Call lost.
• Monitor system enables to signal IT ahead of one system might be broke or tend to have a problem, for example, the condition to check the CPU usage will let the ERP server to know that the CPU has used for more than 90%. Another example, when SysAid can not reach the Web server by Ping itself, SysAid will send an E-mail to let administrator and those concerned know.
• Analyzer is a system which can generate data to filter out the terms and set the time of issuing the report immediately.
• CMDB (Configuration Management Database) is to build up a connection between IT equipment such as a relationship of networking equipment in order to determine the impact that would occur if there is a change or shut down for maintenance as well as to let those involved and have the power whether they approve the changes or maintenance.